U-pack adheres to the service spirit of "creating value for customers is the basis of all actions", takes customer demand as the center, uses first-class speed, first-class skills and first-class attitude to achieve the service goal of "exceeding customer expectations and industry standards".
Say every word well
Do everything well
Do every job well
Treat every customer well
Do every training well
Do every times of service well
Don't let the work be delayed because of me
Don't let the promise be unfulfilled because of me
Don't let the service be cut off because of me
Don't let the company image be damaged because of me
Standardized image
Standardized communication process
Standardized tool configuration
Standardized service process
Enthusiasm -- Customer first, treat customers like family members
Initiative -- The customer only mention the requirement, we will do other related things
Standard -- Abide by rules and disciplines, and have the proper words and deeds
Timely -- Punctual and act on what we said
Effective – Focus on the effectiveness and verify the results
Excellence comes from persistence and professionalism. We are committed to the intelligent equipment manufacturing and being an industry expert.
24hours service support
Onsite or remote fault diagnosis
Rapid reaction
CRM to trace history service
Remote training
Equipment optimization service
Fast response to spare parts requirements
Exceed customer expectations and industry standards
Through standardized, customized and value-added services to reduce the using and maintenance cost of the customer's equipment, and then improve customer's product competitiveness and brand profitability. At the same time, it also improves the brand competitiveness of U-PACK and leads the new trend of industry service.
Customer first, timely and effective service
Publicize and motivate the service consciousness of all staff, improve the service level
